Asleep at the Wheel?

At Luxx Limo, the safety of our passengers is of utmost importance to us. All our drivers must pass pre-employment background and drug tests, and receive extensive training by our operations and general manger. In addition, all drivers must complete a course by Tom Mazza, one of our industries leading instructors as well as a defensive driving course by Smith Systems. They must also drive for me before they are allowed to carry passengers. Because of this training, we have a spotless safety record. However, a recent incident taught us that we could be doing even more.

On a very early morning "airport run", we received a call from a passenger that our driver had "fallen asleep". They had reached this conclusion not from personal observation, but rather because the driver suddenly swerved. We immediately called the driver, and he sounded not only wide awake, but also apologetic, in that he had swerved to avoid a deer in the road, and had not yet told his passengers what had happened. The rest of the ride went smoothly, and our passengers made their flight without incident.

However, once we started to discuss what had happened, we realized that it was basically a "he said - she said" situation, and that because he had successfully missed the deer, there was absolutely no physical evidence to support our chauffeur's version of the event.

In order to prevent such situations in the future, this incident lead to us to purchase "Drive Cams" for each of our vehicles. Now whenever one of our chauffeurs brakes hard, swerves or there is (god forbid) a collusion, a video recording of the moments before and after the crash is made. This video (which includes both forward and driver facing views) is then supplied to us along with Drive Cam's expert analysis of the event so that we can use it in future driver training.

For examples of actual videos of incidents involving other companies visit Drive Cams Website.